We aim to give clients the best possible service.  However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

Our complaints procedure

If you wish to make a formal complaint, contact our Managing Partner, Mrs Tanweer Mian, with the details.

What will happen next?

  • We will send you a letter acknowledging your complaint to let you know that we are looking into your concerns. We may also ask you to confirm or explain aspects of it.

  • We will investigate your complaint and aim to give you a detailed reply setting out our findings and suggestions for resolving the complaint within 21 days.

  • If you are not satisfied with our response you may request a review of our decision.

  • If we have to change any of the timescales above, we will let you know and explain why.

  • If our service to you is found to be below standard we will discuss ways in which we can make things better or, if appropriate, recompense you in some way.

If you are not satisfied with our handling of the complaint

If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to look into it. They will look at your complaint independently. Their contact details are:

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us.  Complaints must be made to the Legal Ombudsman within 6 months of receiving a final response to your complaint from us.

If you need advice or representation
Please Call  0121 684 8000

If you or someone you know has been arrested and taken to a police station and needs representation;
Please contact our solicitors 24 hours on 0121 648 8000

Mian & Co is authorised and regulated by the Solicitors Regulation Authority. SRA ID 52188.